Bob Brown was a career banker when his neighbors “elected” him to his first term as a board member for his HOA. Typical story, he was a board member without much training or awareness of the responsibility he had just been given. Bob added vim and vigor to the meetings and was soon seeking additional knowledge and industry-specific training. All the while, the thought crossed his mind that, “there just had to be a better way to manage communities”.
Indeed there was a better way. In 1996 just a few short years after serving as his HOA’s President, Bob started BROWN COMMUNITY MANAGEMENT. It is interesting to note that the very first community to be managed is still with the company, even today, a testament to the adage and the importance of taking care of your customers.
It started very small, working from his basement with used furniture and office equipment. By 1998, with 10 communities, Bob decided it was time to move from the basement.
The secret ingredient –
People do often ask what the secret is to creating a business that has never seen a down year and continues to florish despite ups and downs in the economy. The answer is simple. Hire the very best people you can find, pay them well and provide them with a good environment in which to work. As a result, our employees are the best in the industry, without equal, and continue to grow personally and professionally, hence, getting better each year.
Today the company manages close to 200 associations with over 30,000 homes from end to end of the state and in Puerto Penasco. We currently have an office in Southern California and are looking to grow in the sunshine state over the next 10 years. Despite the company’s growth, and all of its success, we believe that the best is yet to come.
