THE ROLE OF THE MANAGER
The role of the manager takes many forms and though the list below is not exhaustive (see "Careers" for Community Manager under About Us), the following bullet points will provide you an idea of the fundamental responsibilities of a Community Manager:
Implement decisions of the Board (who are the policy makers)
Administer the programs, services and operations of the Association
Monitor the fulfillment of terms and agreements with the vendors and Association
Provide information, assistance and recommendations for the Board to make decisions
Provide financial management of the Association with monthly reporting statements, budget review and budget variances
In any industry, a well-trained and well-educated staff is essential to a company’s success. At Brown Community Management, people are our number one asset so we hire the top professionals in the HOA management industry to provide quality services to our associations and our homeowners. Some of our training and education programs include:
MIT PROGRAM - To become a Community Manager at Brown, a manager will undergo rigorous training through our MIT (Manager-In-Training) Program. The MIT Program includes training in the areas of customer service, management, financials and organization.
AACM - All of our Community Managers have, at a minimum, their CAAM (Certified Arizona Association Manager) designation. This designation is earned only after completing an extensive curriculum through AACM, the Arizona Association of Community Managers. Our Community Managers’ continuing education through AACM helps them stay up-to-date on industry trends and changes in legislation through regular attendance at seminars and classes.
CAI - CAI is dedicated to Community Manager and Board Member education and fostering vibrant, responsive and competent community associations. Managers receive the following designations through CAI: CMCA (Certified Manager of Community Associations); AMS (Association Management Specialist) and PCAM (Professional Community Association Manager), the highest designation in the HOA industry.
EDUCATIONAL SEMINARS - Our Community Managers participate in seminars hosted by The Leadership Centre and other professional HOA service providers such as attorneys and CPA’s).
LUNCH AND LEARN PROGRAM - Our vendors are an important part of our team…without great vendors, we can’t provide great service. We partner with our vendors to educate our Community Managers on their respective industries. Changes in building codes, water infiltration, semi-public pool legislation, water saving techniques and solar/green power are just some of the topics covered in our weekly “Lunch and Learn” vendor programs.
OTHER – We also offer inter-departmental training for Accounting, Account Receivable, Account Payable and Collections; training in TOPS and AtHomeNet for software and community website training; we continually provide education on new technology and services, how-to programs and interactive training within our organization.
