'Promises Kept, Expectations Exceeded'
Mission Statement
Brown Community Management works diligently to effectively resolve issues,
or quickly provide contact with the best possible expert resource available
to us. We have a customer service culture that drives our team to return
calls, direct solutions, and provide follow up that meets or exceeds our
customer's expectations.
Company History
Bob Brown started the company with a simple philosophy that came from his
first potential client. That statement stuck with Bob and that philosophy
is now our vision statement - 'Promises Kept and Expectations Exceeded', and
has been the catalyst for our growth. From humble beginnings with a single
phone and computer to our new state-of-the-art, company-owned facility in
Superstition Springs, Brown Community Management is able to serve over 80
associations currently making it one of the largest privately owned and
operated firms in the state.
Brown Property Management was started in 1996 from home with a few small
community associations, and rental units. By 1998 the business had grown to
service 10 communities, with support staff and the addition of one community
manager. In 1999 the business was incorporated as 'Brown Community
Management' to better reflect the focus of the business. Also in 1999, and
with more space needed, the company was moved into a 1000 square foot space.
By 2000, Brown Community Management was serving over 25 communities, and
shortly after, in 2001 relocated to larger location on Gilbert Road. As
growth continued through 2003, Brown Community Management was ready to
acquire a larger location and purchased a 2500 square foot office at 3333 W.
Baseline Rd, in Mesa. This additional space helped to facilitate excellent
service and additional growth, and allowed the commencement of servicing
commercial properties in that same year. In 2004 Brown community management
was servicing more than 30 communities, and again had outgrown its office
space. In 2005, a 6000 square foot building (the current location) was
purchased. Currently, the company serves over 100 community associations.
Company Profile
Brown Community Management is recognized as one of the finest Homeowner
Association Management Companies serving the greater Phoenix area. We
provide full-service, intelligent solutions to the myriad issues facing
homeowner associations today. We have the flexibility to customize our
solutions, systems and programs to fit your neighborhood's needs as well as
your specific budget requirements.
Homeowner association management is an extremely service-intensive business.
Brown Community Management employs seasoned professionals who have worked in
a variety of capacities and who understand the nature of the business. We
don't believe in 'churning' accounts and as such, enjoy one of the highest
client retention rates in the industry.
We are small enough to care about each client individually, yet big enough
to have the financial stability and infrastructure to deliver the services
you need.
Here's a quick snapshot of what we offer our clients:
Local ownership, management and support and a dedication to our clients...
* Proven track record supported by office metrics that measure and
reward employees for excellent customer service
* State-of-the-art computerized accounting, service order, violation
reporting and tracking systems
* The experience that comes from managing over one hundred homeowner
associations
* Management company of choice for several valley homebuilders by
providing specialized turnover management and developer support
Experience the difference our customized solutions can make for your
homeowner association.
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