Team BCM

People often ask “Where did ‘Promises Kept, Expectations Exceeded’ come from?” When Bob Brown started this business, a good friend and business owner told him that if he just did what he said he would do, his business would flourish. Bob made that simple principle the cornerstone of Brown Community Management. It’s that sentiment that has also defined the BCM recruitment process ever since, because a business is only as good as the team that drives it forward.

In any industry, a well-trained and well-educated staff is essential to a company’s success. Brown Community Management is a great place to work and people are our number one asset. We pay our employees well which is why we’re able to hire the best HOA professionals in the industry.

A Team Approach to Community Management

As your primary point of contact, your community manager plays a very important role in the management of your community, however, they do not stand alone. They are supported by an entire team of people. We provide each community we serve with a dedicated team that offers the HOA Board of Directors and community residents a complete resource. Each team consists of executive oversight for each position: the community manager and administrative assistant, resale/transfer representative, accounts receivable representative and an accountant, accounts payable representative and collectors.

Meet the BCM Executive Team

Our Executive Team brings over 110 years of industry experience to the table; click on their names below to read their full biographies.

Bob Brown
Bob Brown, CAAM
President
In 1996, following a successful career in commercial banking in Arizona and California, Bob founded Brown Community Management to provide outstanding full-service HOA management services with intelligent solutions to communities in the Phoenix area.
Dean Northrop
Dean Northrop, CAAM
Senior Vice President of Management Services
Dean has been a member of the Brown Community Management team since 2012. As a Senior Manager, Dean managed key homeowners’ associations, trained and supervised new community managers, provided financial training to HOA boards, and managed vendor relations.
Matthew Bertozzi
Matthew Bertozzi, CAAM
Senior Vice President of Management Services
Matt has been an HOA management industry professional since 2003, overseeing a wide range of clients that include single family, condominiums, PUDs, master-planned communities, high-rises and developers. Matt is typically our clients’ first point of contact on the Brown Executive Team.
Tim Macica
Tim Macica, CAAM
Senior Vice President of Management Services
Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. His potential was obvious, and he was quickly promoted to Senior Community Manager in 2010.
Rachel Ellerbrock
Rachel Ellerbrock, CAAM
Vice President of Management Services
Rachel joined the BCM team in 2014, but began her career in community management in 1996. As a Vice President, Rachel is responsible for supervising a team of community managers, training new community managers, and overseeing our vendor relations program.
Courtland Bickmore
Courtland Bickmore, CAAM
Financial Services Manager
Courtland started with the BCM team in 2011 as a community manager. In 2014 he was promoted to Financial Services Manager where he oversees the Homeowner Care Customer Service, Association Recovery Solutions, and Document Retention teams.

Contact Brown Community Management Today

If you would like to put your community in the hands of an experienced community management team, contact us today to learn more.