Your Neighborhood, Our Passion.
Exceeding HOA Expectations Since 1996.
For over 20 years, we’ve helped communities just like yours become more organized, cohesive, and effective. From day one, we’re right by your side, attending meetings, ensuring that fees are paid, and helping you plan ahead. We’re widely acknowledged as the premier provider of community management services within the greater Phoenix area, thanks to our frequent communication with our clients, definitive guidelines and due dates, and reliable follow-through.
Proactive management and frequent touches
We’re not going to sit around and wait for you to ask us for help; we fully take your community management in hand so that you can sit back and relax.
Long-term relationships
We have one of the highest retention rates in the industry. In fact, we have clients who have been with us for over 20 years.
Quick response time
Customer service is our number one priority. We
promise to always respond in a timely manner to your questions and concerns.
State-of-the-art online tools
We use automated software that makes your job easier, allowing homeowners to make payments, schedule maintenance, and submit requests online.
Proven track record
We’re happy to share case studies that spotlight our ability to improve your community while also cutting costs. Contact us to learn more.
Local, community-based business
Brown Community Management started right here in the Phoenix valley, and we understand local concerns better than anyone.
Meet Our Team
What makes our strong client relationships possible is the dedicated effort of our amazing team. At the highest level, we set a cultural standard of accessibility and professionalism. When you become a Brown client, you’re assigned a community manager who will visit your community regularly, reach out at predictable intervals, and stay on top of important calendar considerations.
Bob Brown
Division President, AZIn 1996, Bob founded Brown Community Management to provide outstanding full-service HOA management services. Since that time, Brown has grown to manage over 200 communities in the Greater Phoenix area.
Bob is dedicated to upholding the professional and ethical standards of the HOA management industry and works tirelessly with several organizations in Arizona. Bob is an ardent supporter of, and Brown Community Management is a member of, Community Associations Institute (CAI) – Central Arizona Chapter, an organization which is dedicated to education and fostering vibrant, responsive, and competent community associations.
Prior to founding Brown Community Management, Bob had a professional career in commercial banking in California and Arizona.
Bob Brown
Division President, AZIn 1996, Bob founded Brown Community Management to provide outstanding full-service HOA management services. Since that time, Brown has grown to manage over 200 communities in the Greater Phoenix area.
Bob is dedicated to upholding the professional and ethical standards of the HOA management industry and works tirelessly with several organizations in Arizona. Bob is an ardent supporter of, and Brown Community Management is a member of, Community Associations Institute (CAI) – Central Arizona Chapter, an organization which is dedicated to education and fostering vibrant, responsive, and competent community associations.
Prior to founding Brown Community Management, Bob had a professional career in commercial banking in California and Arizona.
Melissa Alexander
Vice President, OperationsMelissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Management Services. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.
Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.
Melissa Alexander
Vice President, OperationsMelissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Management Services. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.
Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.
Matthew Bertozzi
Senior Vice President, Management ServicesMatt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.
Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry.
Matthew Bertozzi
Senior Vice President, Management ServicesMatt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.
Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry.
Tim Macica
Senior Vice President, Management ServicesTim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.
Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.
Tim Macica
Senior Vice President, Management ServicesTim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.
Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.
Michele Lockhart
Vice President, Management ServicesMichele joined our team in 2015 as a Community Manager and was promoted to a Senior Community Manager three years later. In 2020, she was promoted to a Regional Manager and recently a Vice President, continuing to lead a team of managers and the communities they oversee. She has become an invaluable member of our Executive Team and currently assists with training new employees with varying experience and often seeks new ways to improve day-to-day tasks for her co-workers. Michele works tirelessly to show her clients, homeowners and team members exemplary leadership with both issues and exciting improvement projects.
With two bachelor degrees from Arizona State University, she has contributed her art and design talents in many ways, working on several different committees within the company, and organizing several company events. Michele is a wonderful example of keeping promises while exceeding expectations.
Michele Lockhart
Vice President, Management ServicesMichele joined our team in 2015 as a Community Manager and was promoted to a Senior Community Manager three years later. In 2020, she was promoted to a Regional Manager and recently a Vice President, continuing to lead a team of managers and the communities they oversee. She has become an invaluable member of our Executive Team and currently assists with training new employees with varying experience and often seeks new ways to improve day-to-day tasks for her co-workers. Michele works tirelessly to show her clients, homeowners and team members exemplary leadership with both issues and exciting improvement projects.
With two bachelor degrees from Arizona State University, she has contributed her art and design talents in many ways, working on several different committees within the company, and organizing several company events. Michele is a wonderful example of keeping promises while exceeding expectations.
Kara Cutler, PMC
Vice President, Management ServicesKara joined the Brown team in 2010 as a Community Manager. With more than fifteen years of experience in Community Management, Kara brings a wealth of industry knowledge and experience to the team.
In 2021, Kara was promoted to Senior Operations Manager, where her strong analytical skills, attention to detail, and exceptional sense of organization have proven invaluable in analyzing employee workflow, systems and processes and identifying areas for improvement. In her current role as Vice President, Kara works collaboratively with our training team to develop manager-focused tools, combined with one-on-one support to optimize productivity and maximize efficiency. With a strong passion for learning and mentoring, Kara is dedicated to the mutual success of all employees and clients at Brown Community Management.
Kara Cutler, PMC
Vice President, Management ServicesKara joined the Brown team in 2010 as a Community Manager. With more than fifteen years of experience in Community Management, Kara brings a wealth of industry knowledge and experience to the team.
In 2021, Kara was promoted to Senior Operations Manager, where her strong analytical skills, attention to detail, and exceptional sense of organization have proven invaluable in analyzing employee workflow, systems and processes and identifying areas for improvement. In her current role as Vice President, Kara works collaboratively with our training team to develop manager-focused tools, combined with one-on-one support to optimize productivity and maximize efficiency. With a strong passion for learning and mentoring, Kara is dedicated to the mutual success of all employees and clients at Brown Community Management.
Kevin Terry
Vice President, Management ServicesKevin joined Team BCM in July 2011. Originally hired on as a Document Retention Specialist, at the time, he worked diligently to review and convert hard copy documents to digital records. In 2016, Kevin was promoted to Community Manager.
After moving up to Senior Community Manager in July 2021, Kevin continues to successfully manage a portfolio of communities. Among performing several senior responsibilities for Brown Community Management, he is an integral part of the training process for newly hired managers. Kevin also has a BA in Criminal Justice and is a proud father to his young son.
Kevin Terry
Vice President, Management ServicesKevin joined Team BCM in July 2011. Originally hired on as a Document Retention Specialist, at the time, he worked diligently to review and convert hard copy documents to digital records. In 2016, Kevin was promoted to Community Manager.
After moving up to Senior Community Manager in July 2021, Kevin continues to successfully manage a portfolio of communities. Among performing several senior responsibilities for Brown Community Management, he is an integral part of the training process for newly hired managers. Kevin also has a BA in Criminal Justice and is a proud father to his young son.
Dana Blass
Regional Vice PresidentDana joined Team BCM as a manager-in-training in the fall of 2016. Given her amazing aptitude, Dana was able to take on a full portfolio in less than a month. By 2018, Dana transitioned to onsite community management for condominium associations, and just two years later, her success led to leading the charge at a large master-planned community. She has been providing support to its board members, residents, and a full suite of onsite staff – and exceeding expectations – ever since.
Over the years, Dana has proven be an incredible asset to Team BCM. She still manages the same large community today, which now proudly boasts nearly 4,300 homes. Her experience and support have lent to her becoming a great resource to other onsite managers on our team, which in turn has led to her latest title of Regional Vice President.
Dana came to BCM not only with 15 years of experience in the industry, but with a combined 25 years of experience in customer service, marketing, and vendor and board relations. In her spare time, she loves hanging out with her two boxer dogs or taking a ride on her Harley
Dana Blass
Regional Vice PresidentDana joined Team BCM as a manager-in-training in the fall of 2016. Given her amazing aptitude, Dana was able to take on a full portfolio in less than a month. By 2018, Dana transitioned to onsite community management for condominium associations, and just two years later, her success led to leading the charge at a large master-planned community. She has been providing support to its board members, residents, and a full suite of onsite staff – and exceeding expectations – ever since.
Over the years, Dana has proven be an incredible asset to Team BCM. She still manages the same large community today, which now proudly boasts nearly 4,300 homes. Her experience and support have lent to her becoming a great resource to other onsite managers on our team, which in turn has led to her latest title of Regional Vice President.
Dana came to BCM not only with 15 years of experience in the industry, but with a combined 25 years of experience in customer service, marketing, and vendor and board relations. In her spare time, she loves hanging out with her two boxer dogs or taking a ride on her Harley
Kathy Hughes
Senior Community ManagerKathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.
Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.
Kathy Hughes
Senior Community ManagerKathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.
Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.
Rachael Rich
Senior Community ManagerRachael joined Brown Community Management in 2018. She quickly gained a promotion from Front Desk Associate to Administrative Assistant, taking advantage of every opportunity for the next two years to learn more about the HOA industry while successfully maintaining a healthy portfolio of communities. In 2020, Rachael joined the ranks of Community Manager; her success in this role later lead to a promotion to Operations Manager, where she was able to share her knowledge and expertise of our systems and software with other managers. Today, Rachael’s role has evolved to Senior Community Manager. She is passionate about the success of her communities, as well as her fellow peers, who she helps train and grow as managers in order to realize their full potential.
Rachael came to BCM with several years of experience in customer service, as well as college course credits in business and networking. Her extensive background in food service and call center management has helped prepare her for handling escalated situations, training and building teams, and understanding and communicating needs, as well as obtaining bids and seeing projects through, and cultivating relationships with people and vendors.
As a proud member of BCM’s Outreach Committee, generosity of spirit doesn’t stop with Rachael: We are delighted that we also often see her entire family happily supporting many of our philanthropic endeavors.
In addition to spending time with her family, Rachael also has a great love of animals and the outdoors.
Rachael Rich
Senior Community ManagerRachael joined Brown Community Management in 2018. She quickly gained a promotion from Front Desk Associate to Administrative Assistant, taking advantage of every opportunity for the next two years to learn more about the HOA industry while successfully maintaining a healthy portfolio of communities. In 2020, Rachael joined the ranks of Community Manager; her success in this role later lead to a promotion to Operations Manager, where she was able to share her knowledge and expertise of our systems and software with other managers. Today, Rachael’s role has evolved to Senior Community Manager. She is passionate about the success of her communities, as well as her fellow peers, who she helps train and grow as managers in order to realize their full potential.
Rachael came to BCM with several years of experience in customer service, as well as college course credits in business and networking. Her extensive background in food service and call center management has helped prepare her for handling escalated situations, training and building teams, and understanding and communicating needs, as well as obtaining bids and seeing projects through, and cultivating relationships with people and vendors.
As a proud member of BCM’s Outreach Committee, generosity of spirit doesn’t stop with Rachael: We are delighted that we also often see her entire family happily supporting many of our philanthropic endeavors.
In addition to spending time with her family, Rachael also has a great love of animals and the outdoors.
Linda Hess
Senior Property AccountantLinda joined BCM in 2014 as our senior property accountant, bringing accounting experience in the manufacturing and finance industries. She is responsible for integrating new clients into BCM’s accounting software, and ensuring all clients are provided with quality financial information in a timely manner each month. Linda loves solving accounting related problems for our clients and is devoted to accuracy and timeliness of production for our clients’ financial statements.
Linda Hess
Senior Property AccountantLinda joined BCM in 2014 as our senior property accountant, bringing accounting experience in the manufacturing and finance industries. She is responsible for integrating new clients into BCM’s accounting software, and ensuring all clients are provided with quality financial information in a timely manner each month. Linda loves solving accounting related problems for our clients and is devoted to accuracy and timeliness of production for our clients’ financial statements.
Valarie Schonely
Homeowner Care LeadValarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.
In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.
Valarie Schonely
Homeowner Care LeadValarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.
In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.
Deanna Daniel
Administrative & HR SupportDeanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff. She continues to work to find methods to make the office more efficient and productive.
Deanna Daniel
Administrative & HR SupportDeanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff. She continues to work to find methods to make the office more efficient and productive.
Amanda Kechely
Senior Corporate AdministratorAmanda joined Brown Community Management in March 2018 with extensive experience in customer service and office management. Hired as a Transition Coordinator, she assisted with the onboarding and distribution of information for new communities. For a time, she also performed community admin and management tasks for a small portfolio of communities, broadening the scope of her HOA industry knowledge.
While wearing the badge of Corporate Administrative Support, in addition to transition tasks, Amanda also assisted with the robust responsibility of association insurance tracking. Eventually, her corporate role absorbed various marketing tasks as well, including social media content creation and the facilitation of various sponsorships. In May of 2022, she was formally promoted to Senior Corporate Administrator and continues to grow her role; while supervising Transitions, Amanda is also able to devote time to assisting more in-depth with the preparation of marketing proposals for potential clients.
Amanda also chairs BCM’s Outreach Committee. She enjoys reading science fiction/fantasy novels, visiting family in Minnesota as often as she can, and spoiling her senior dog, Simon.
Amanda Kechely
Senior Corporate AdministratorAmanda joined Brown Community Management in March 2018 with extensive experience in customer service and office management. Hired as a Transition Coordinator, she assisted with the onboarding and distribution of information for new communities. For a time, she also performed community admin and management tasks for a small portfolio of communities, broadening the scope of her HOA industry knowledge.
While wearing the badge of Corporate Administrative Support, in addition to transition tasks, Amanda also assisted with the robust responsibility of association insurance tracking. Eventually, her corporate role absorbed various marketing tasks as well, including social media content creation and the facilitation of various sponsorships. In May of 2022, she was formally promoted to Senior Corporate Administrator and continues to grow her role; while supervising Transitions, Amanda is also able to devote time to assisting more in-depth with the preparation of marketing proposals for potential clients.
Amanda also chairs BCM’s Outreach Committee. She enjoys reading science fiction/fantasy novels, visiting family in Minnesota as often as she can, and spoiling her senior dog, Simon.
Award-Winning Service.
Recognized for Our Professionalism and Client Care.





A Commitment to
Giving Back.
Through our BCM outreach program, we cultivate a spirit of giving in everything we do. We organize monthly events and drives to serve our local communities, donating both time and resources in order to build up those around us.
The camaraderie developed by the kindness and benevolence of our employees expands beyond our doors. We’ve seen our efforts inspire generosity from our families, vendors, homeowners, and others in our community. We take pride in all of our volunteer efforts and are grateful to have opportunities to support local causes, as well as those whose reach extends across the globe.
Here’s a small glimpse of the organizations we’ve partnered with in the past in order to provide much-needed resources for those in need:






