Matt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.

Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry and, along with Bob Brown, is one of the early recipients of the Certified Arizona Association Manager (CAAM) designation from the Arizona Association of Community Managers.

Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.

Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.

After receiving a Bachelor of Science degree in Business Management from the Marriott School of Business, Jonathan returned to Brown Community Management in 2015 as a Community Manager.

Jonathan’s experience in customer service proved vital; in 2019 he started working directly with Bob to bring new communities on board. In just a few short years, Jonathan has helped BCM grow to over 45,000 doors across more than 200 communities, solidifying his executive role as Vice President of Business Development.

Jonathan’s role has also expanded to Vice President of Administration; his leadership and guidance are integral to ensuring our administrative staff provides excellent service to homeowners, committees, and board members alike.

Sherrie began her career with Brown Community Management as an Administrative Assistant in September 2012. She was quickly promoted to a Manager in Training in early 2013 and received her certification with the Arizona Association of Community Managers by December 2013. Sherrie was recognized by AACM as a finalist for the G.E.M. award (Guiding Excellence in Management) in late 2014 having saved nearly $10,000 for a community in her portfolio.

Sherrie came to Brown Community Management with extensive experience in Customer Service Management, training, and Elementary Education which contributed to her Senior Community Manager promotion in April 2016. Sherrie has contributed to training many managers, also facilitating the Brown Community Management website update and community website and online voting partnerships. She continues to pursue technology advancement opportunities for our clients and staff.

Michele joined our team in 2015 as a Community Manager and was promoted to a Senior Community Manager three years later. In 2020, she was promoted to a Regional Manager and recently a Vice President, continuing to lead a team of managers and the communities they oversee.  She has become an invaluable member of our Executive Team and currently assists with training new employees with varying experience and often seeks new ways to improve day-to-day tasks for her co-workers. Michele works tirelessly to show her clients, homeowners and team members exemplary leadership with both issues and exciting improvement projects.

With two bachelor degrees from Arizona State University, she has contributed her art and design talents in many ways, working on several different committees within the company, and organizing several company events. Michele is a wonderful example of keeping promises while exceeding expectations.

Melissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Management Services. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.

Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.

Sarah joined Brown Community Management in 2010 as an Administrative Assistant and was quickly promoted to Community Manager in 2011. Today, she is a Regional Manager, where she directs a portfolio of high maintenance communities, trains new managers, and develops new processes, continuously improving our ability to deliver excellent results for our clients.

Sarah is always assisting in all areas of operation for BCM – from front desk operations, homeowner care inquiries, and going above and beyond to provide great service to homeowners and board members – in turn, creating a strong partnership in the community, as well as mutually respectful relationships with homeowners, board members, and vendors.

Kara joined the Brown team in 2010 as a Community Manager. With more than fifteen years of experience in Community Management, Kara brings a wealth of industry knowledge and experience to the team.

In 2021, Kara was promoted to Senior Operations Manager, where her strong analytical skills, attention to detail, and exceptional sense of organization have proven invaluable in analyzing employee workflow, systems and processes and identifying areas for improvement. In her current role as Regional Manager, Kara works collaboratively with our training team to develop manager-focused tools, combined with one-on-one support to optimize productivity and maximize efficiency.  With a strong passion for learning and mentoring, Kara is dedicated to the mutual success of all employees and clients at Brown Community Management.

Susan joined BCM in 2015 as a Community Manager for several communities and was quickly promoted to an onsite manager position for a high rise in downtown Phoenix.  Currently, Susan serves as the Operations Supervisor of the On-Site Division, assisting on-site managers with a myriad of issues which can occur in multi-unit complex residences.  Susan has over 15 years of experience managing high-rise properties and specializes in communications and client conciliation.

Kathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.

Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.

Kevin joined Team BCM in July 2011. Originally hired on as a Document Retention Specialist, at the time, he worked diligently to review and convert hard copy documents to digital records. In 2016, Kevin was promoted to Community Manager and obtained his CAAM® certificate; to date, he has obtained over 30 Continuing Education Units (CEUs) with AACM.

After moving up to Senior Community Manager in July 2021, Kevin continues to successfully manage a portfolio of communities. Among performing several senior responsibilities for Brown Community Management, he is an integral part of the training process for newly hired managers. Kevin also has a BA in Criminal Justice and is a proud father to his young son.

Linda joined BCM in 2014 as our senior property accountant, bringing accounting experience in the manufacturing and finance industries. She is responsible for integrating new clients into BCM’s accounting software, and ensuring all clients are provided with quality financial information in a timely manner each month. Linda loves solving accounting related problems for our clients and is devoted to accuracy and timeliness of production for our clients’ financial statements.

Jennifer joined Brown Community Management in 2014 as an administrative assistant to our community managers. She soon advanced into being a corporate admin and then an AP specialist. In her current position as the accounts payable lead she is responsible for the AP team accuracy as well as unique payables and accounting projects. Jennifer’s technical knowledge has also made her an integral part of the testing, implementing and training of our automated accounts payable system.

Valarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.

In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.

Deanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff and received her CAASP® certification in 2018. She continues to work to find methods to make the office more efficient and productive.

Amanda joined Brown Community Management in March 2018 with extensive experience in customer service and office management. Hired as a Transition Coordinator, she assisted with the onboarding and distribution of information for new communities. For a time, she also performed community admin and management tasks for a small portfolio of communities, broadening the scope of her HOA industry knowledge – which in turn played a part in Amanda obtaining her CAASP® certification in 2020.

While wearing the badge of Corporate Administrative Support, in addition to transition tasks, Amanda also assisted with the robust responsibility of association insurance tracking. Eventually, her corporate role absorbed various marketing tasks as well, including social media content creation and the facilitation of various sponsorships. In May of 2022, she was formally promoted to Senior Corporate Administrator and continues to grow her role; while supervising Transitions, Amanda is also able to devote time to assisting more in-depth with the preparation of marketing proposals for potential clients.

Amanda also chairs BCM’s Outreach Committee. She enjoys reading science fiction/fantasy novels, visiting family in Minnesota as often as she can, and spoiling her senior dog, Simon.