Matt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.

Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry and, along with Bob Brown, is one of the early recipients of the Certified Arizona Association Manager (CAAM) designation from the Arizona Association of Community Managers.

Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.

Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.

Michele joined our team in 2015 as a Community Manager and was promoted to a Senior Community Manager three years later. In 2020, she was promoted to a Regional Manager and recently a Vice President, continuing to lead a team of managers and the communities they oversee.  She has become an invaluable member of our Executive Team and currently assists with training new employees with varying experience and often seeks new ways to improve day-to-day tasks for her co-workers. Michele works tirelessly to show her clients, homeowners and team members exemplary leadership with both issues and exciting improvement projects.

With two bachelor degrees from Arizona State University, she has contributed her art and design talents in many ways, working on several different committees within the company, and organizing several company events. Michele is a wonderful example of keeping promises while exceeding expectations.

Melissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Management Services. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.

Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.

Kara joined the Brown team in 2010 as a Community Manager. With more than fifteen years of experience in Community Management, Kara brings a wealth of industry knowledge and experience to the team.

In 2021, Kara was promoted to Senior Operations Manager, where her strong analytical skills, attention to detail, and exceptional sense of organization have proven invaluable in analyzing employee workflow, systems and processes and identifying areas for improvement. In her current role as Vice President, Kara works collaboratively with our training team to develop manager-focused tools, combined with one-on-one support to optimize productivity and maximize efficiency.  With a strong passion for learning and mentoring, Kara is dedicated to the mutual success of all employees and clients at Brown Community Management.

Kathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.

Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.

Kevin joined Team BCM in July 2011. Originally hired on as a Document Retention Specialist, at the time, he worked diligently to review and convert hard copy documents to digital records. In 2016, Kevin was promoted to Community Manager and obtained his CAAM® certificate; to date, he has obtained over 30 Continuing Education Units (CEUs) with AACM.

After moving up to Senior Community Manager in July 2021, Kevin continues to successfully manage a portfolio of communities. Among performing several senior responsibilities for Brown Community Management, he is an integral part of the training process for newly hired managers. Kevin also has a BA in Criminal Justice and is a proud father to his young son.

Rachael joined Brown Community Management in 2018. She quickly gained a promotion from Front Desk Associate to Administrative Assistant, taking advantage of every opportunity for the next two years to learn more about the HOA industry while successfully maintaining a healthy portfolio of communities. In 2020, Rachael joined the ranks of Community Manager; her success in this role later lead to a promotion to Operations Manager, where she was able to share her knowledge and expertise of our systems and software with other managers. Today, Rachael’s role has evolved to Senior Community Manager. She is passionate about the success of her communities, as well as her fellow peers, who she helps train and grow as managers in order to realize their full potential.

Rachael came to BCM with several years of experience in customer service, as well as college course credits in business and networking. Her extensive background in food service and call center management has helped prepare her for handling escalated situations, training and building teams, and understanding and communicating needs, as well as obtaining bids and seeing projects through, and cultivating relationships with people and vendors.

As a proud member of BCM’s Outreach Committee, generosity of spirit doesn’t stop with Rachael: We are delighted that we also often see her entire family happily supporting many of our philanthropic endeavors.

In addition to spending time with her family, Rachael also has a great love of animals and the outdoors.

Linda joined BCM in 2014 as our senior property accountant, bringing accounting experience in the manufacturing and finance industries. She is responsible for integrating new clients into BCM’s accounting software, and ensuring all clients are provided with quality financial information in a timely manner each month. Linda loves solving accounting related problems for our clients and is devoted to accuracy and timeliness of production for our clients’ financial statements.

Valarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.

In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.

Deanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff and received her CAASP® certification in 2018. She continues to work to find methods to make the office more efficient and productive.

Amanda joined Brown Community Management in March 2018 with extensive experience in customer service and office management. Hired as a Transition Coordinator, she assisted with the onboarding and distribution of information for new communities. For a time, she also performed community admin and management tasks for a small portfolio of communities, broadening the scope of her HOA industry knowledge – which in turn played a part in Amanda obtaining her CAASP® certification in 2020.

While wearing the badge of Corporate Administrative Support, in addition to transition tasks, Amanda also assisted with the robust responsibility of association insurance tracking. Eventually, her corporate role absorbed various marketing tasks as well, including social media content creation and the facilitation of various sponsorships. In May of 2022, she was formally promoted to Senior Corporate Administrator and continues to grow her role; while supervising Transitions, Amanda is also able to devote time to assisting more in-depth with the preparation of marketing proposals for potential clients.

Amanda also chairs BCM’s Outreach Committee. She enjoys reading science fiction/fantasy novels, visiting family in Minnesota as often as she can, and spoiling her senior dog, Simon.