How to Update Your Automatic Payment for an HOA Assessment Increase

Your HOA assessment has increased and you have an automatic payment set up… What do you do now?

You will need to determine which type of Automatic Payment you currently have set up. There are three main options described below: Options 1 and 2 require you to login to the account you have previously set up with a 3rd party and increase your assessment. Option 3 requires no action on your part; the increase will automatically be deducted. Please review the options below and, if you have any questions, call our Accounting Line at 480-339-8814.

  1. Bank/Financial Institution Auto Pay: This is done on your personal banking website (Chase, Wells Fargo, Bank of America, Credit Unions, etc.). If this is where your Automatic Payment is processed, you will need to login to your account and update the payment amount. This will NOT automatically occur.
  2. MutualPay (Mutual of Omaha Payment Portal): Your Association uses Mutual of Omaha Bank (MOB) and MOB has created a payment portal for homeowners to make their assessment payments. If you use this service to auto pay your assessment, you will need to login to the account you created and update the payment amount. This will NOT automatically occur. The direct link to the MutualPay website is www.mutualpaypropertypay.com.
  3. Brown Community Management (BCM) ACH Auto Pay: If you previously provided a voided check (bank account & routing numbers) and your signed BCM ACH authorization form to Brown Community Management’s account receivable department, you are set up on this program. For homeowners that are currently enrolled in this option, this program WILL deduct your new assessment rate automatically and no action is needed. Please note: This service is no longer accepting new enrollments.

Once again, if you have any questions, please call our Accounting Line at 480-339-8814.

Sincerely,

Brown Community Management