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HOA Account Statement and E-Statement Option
Effective January 1, 2020, associations shall be required to provide a statement of account to each of its members in lieu of a periodic payment book, i.e. coupons. The statement of account may be provided electronically, so long as the unit owner consents to receiving statements electronically. Each statement of account shall include information regarding the current account balance due, and the immediately preceding ledger history, such as information from the prior billing period.
Note that this new law requires that ALL members of the association get a statement and the member cannot opt-out of being sent a statement of account, but as mentioned above the member can opt to get the statement of account electronically. If you’d like to receive your statement electronically, please follow the setup process.
Create your E-Statement Account:
Set up your password and security question.
Verify your email address
You must click the link in the email to finish the verification process.
View your statement(s):
Your HOA assessment has changed and you have an automatic payment set up
What do you do now?
You will need to determine which type of Automatic Payment you currently have set up among three main options. Two of them require you to log in to the account you have set up with a 3rd party, and the third option requires no action (we’ll make the change on our end). Please review the options here and, if you have any questions, call our Accounting Line at 480.539.1396.
Bank/Financial Institution Auto Pay
This is done on your personal banking website (Chase, Wells Fargo, Bank of America, Credit Unions, etc.). If this is where your Automatic Payment is processed, you will need to log in to your account and update the payment amount.
This will NOT automatically occur.
Banc of California
If you use the Banc of California’s website to pay your assessments you will need to log in to your account and update your payment method. This will NOT automatically occur.
If you encounter a problem submitting payment, contact Banc of California: 1.888.705.0600
Brown Community Management (BCM) ACH Auto Pay
For homeowners that are currently enrolled in this option, this program WILL deduct your new assessment rate automatically and no action is needed.
Please Note: We are not currently accepting new enrollments.